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Privacy Policy

Crafty Biz Privacy Policy

Last Updated: June 6, 2025

This Privacy Policy describes how Crafty Biz ("we," "us," or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from craftybiz.net (the "Site").

1. Information We Collect

We collect Personal Information about you from various sources, as described below.

  • Information You Provide to Us: When you interact with our Site, you may provide us with Personal Information, such as:
    • Contact Information: Name, email address, shipping address, billing address, phone number.
    • Payment Information: While we do not directly store credit card details (these are securely processed by third-party payment processors), we collect information necessary to process your order, such as billing address and transaction details.
    • Account Information: If you create an account, we collect your username and password.
    • Communications: Information you provide when you communicate with us, such as customer service inquiries or feedback.
  • Information Collected Automatically: When you visit our Site, we automatically collect certain information about your device and your interaction with our Site. This information may include:
    • Device Information: IP address, web browser type, operating system, time zone, and some of the cookies that are installed on your device.
    • Usage Information: Information about how you browse and interact with our Site, including products viewed, search terms, referring websites, and pages visited.
  • Information from Third Parties: We may receive information about you from third-party services and integrations used on our Site, such as:
    • BigCommerce: As our e-commerce platform, BigCommerce collects and processes data necessary for the operation of the store.
    • Klaviyo: For email marketing and customer communication, Klaviyo may collect email addresses, Browse behavior (e.g., abandoned carts, products viewed), and purchase history.
    • Facebook Pixel: Collects data to measure the effectiveness of advertising campaigns and understand user behavior on our Site.
    • Payment Processors (Paywhirl, PayPal, Affirm): These services collect payment information necessary to process your transactions. They have their own privacy policies governing their collection and use of your data.
    • Other Apps: Any other third-party apps integrated into our BigCommerce store may collect data relevant to their function (e.g., reviews, analytics, shipping).

2. How We Use Your Information

We use the Personal Information we collect for various purposes, including:

    • To Fulfill Orders: To process your purchases, fulfill your orders, and provide you with products and services.
    • To Communicate with You: To send order confirmations, shipping updates, customer service responses, and marketing communications (if you have opted in).
    • To Improve Our Site and Services: To understand how you use our Site, analyze trends, personalize your experience, and improve our product offerings and website functionality.
    • For Marketing and Advertising: To send you promotional emails, display targeted advertisements, and inform you about new products or special offers (through services like Klaviyo and Facebook Pixel).
    • To Prevent Fraud and Ensure Security: To protect our Site, customers, and business from fraudulent transactions and other illegal activities.
    • To Comply with Legal Obligations: To meet our legal and regulatory requirements.

3. Sharing Your Information

We may share your Personal Information with third parties for the purposes described above:

  • Service Providers: We share information with third-party service providers who perform functions on our behalf, such as payment processing (Paywhirl, PayPal, Affirm), order fulfillment, email marketing (Klaviyo), advertising (Facebook), and website analytics.
  • BigCommerce: As our e-commerce platform, BigCommerce processes your data in accordance with their privacy policy.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your Personal Information may be transferred as part of that transaction.
  • Legal Compliance: We may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

4. Your Rights

Depending on your location, you may have certain rights regarding your Personal Information. These may include:

    • Right to Access: You have the right to request access to the Personal Information we hold about you.
    • Right to Rectification: You have the right to request that we correct any inaccurate Personal Information we hold about you.
    • Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request the deletion of your Personal Information.
    • Right to Object to Processing: You have the right to object to the processing of your Personal Information for certain purposes, such as direct marketing.
    • Right to Data Portability: You have the right to receive your Personal Information in a structured, commonly used, and machine-readable format.
    • Right to Withdraw Consent: If we are relying on your consent to process your Personal Information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact information provided below.

5. Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Security

We implement reasonable security measures to protect your Personal Information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page and revise the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: info@craftybiz.net 

Crafty Biz

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